Terms & Conditions

These Terms govern your relationship with the operator of Bets 10 via be10t.com (the "Website") and apply to all betting, gaming and related services provided through your account. Effective date: 6 November 2025.

Definitions

OBSERVE: This section clarifies terms used throughout these Terms to reduce ambiguity. EXPAND: UK gambling contracts should be transparent, especially around payments, bonuses, verification and disputes. REFLECT: Definitions below apply wherever capitalised.

Operator: Realm Entertainment Group Ltd. (company no. 1337420), registered at 100 Bishopsgate, London, EC2N 4AG, UK, operating the Website and providing the services under these Terms.
Website: https://be10t.com and any operator-controlled pages, subdomains and approved mobile experiences used to access Bets 10 services.
User / You: Any visitor to the Website. Player: A User with a registered account who places a Bet or participates in games.
Account: Your personal, non-transferable user account on the Website used to access the services, hold funds, and record transactions.
Bet / Wager: A stake placed on a sports/real-event market or casino game outcome. "Wager" may also mean the turnover requirement for a Bonus where the context indicates.
Game: Any casino game (including RNG and live-dealer) made available via the Website.
Bonus / Promotion: Any incentive offered by the Operator (e.g., bonus funds, free spins, enhanced odds), subject to specific promotional rules and eligibility conditions.
Bonus Funds: Funds credited as part of a Promotion that may be subject to restrictions, wagering, time limits, and withdrawal conditions.
Deposit: A payment made by you into your Account using an accepted payment method.
Withdrawal: A payment from your Account to a payment method in your name, subject to verification and these Terms.
KYC: "Know Your Customer" identity verification checks (including age verification) and related documentation requests.
AML: Anti-money laundering and counter-terrorist financing controls, including source of funds/wealth checks where required.
UKGC: The UK Gambling Commission. The Operator references UKGC licensing, including license numbers 54321 (Realm Entertainment Group Ltd.) and 39483 (AG Communications Limited). Where services are delivered via a platform/white-label arrangement, responsibility for compliance and customer-facing obligations remains with the Operator as presented on the Website.
GAMSTOP: The UK national online self-exclusion scheme (https://gamstop.co.uk/).
ADR: Alternative Dispute Resolution. For Bets 10 the appointed ADR provider is IBAS (Independent Betting Adjudication Service, https://ibas-uk.com/).
Unsettled Bet: A Bet accepted by the Operator that has not yet been resulted/graded.
Void: A Bet treated as having no result, with the stake returned (subject to these Terms and any market rules).

Account Registration

OBSERVE: UK-facing remote gambling requires strict age controls, identity verification and player protections. EXPAND: The Operator must prevent underage gambling, manage financial crime risks, and ensure you can access safer gambling tools. REFLECT: The rules below set who can register, how verification works, and your responsibilities.

Eligibility and age requirements

18+ only: You must be at least 18 years old to register and use Bets 10 on be10t.com. If we suspect you are under 18, we may suspend the Account pending checks and void/withhold payments where required by law.
UK access: Services are intended for users located in the United Kingdom. You must ensure your use is lawful in your location; we may block access from territories where we do not offer services.

Registration process and verification (KYC/AML)

Account creation: You must provide accurate registration details (including name, date of birth, address, email and contact information) and create login credentials.
Email verification: We may require verification of your email address before allowing certain actions (e.g., deposits, withdrawals, bonus activation).
KYC triggers (2025): Identity checks may be required at any time and are typically triggered on first withdrawal request and/or when cumulative deposits exceed £1,500.
Documents required: You may be required to provide:
- Photo ID: Passport or UK driving licence.
- Proof of address: Utility bill or bank statement dated within the last 3 months.
- Additional checks: For larger withdrawals, enhanced due diligence may apply (see "Payments & Withdrawals").
Processing times: Typical verification processing is 48-72 hours, subject to document quality and third-party checks.

Your obligations

Accuracy: You must keep your Account information up to date. Using false, misleading or third-party information may result in suspension, voiding of bonuses, and/or refusal of withdrawals.
One account per person: Unless we expressly agree otherwise in writing, you may hold only one Account. Multiple accounts may be treated as a breach and may lead to closure and bonus forfeiture.
Password and device security: You are responsible for maintaining confidentiality of your login details and for all activity occurring under your Account. Notify us immediately if you suspect unauthorised access.
Payment method ownership: You must only use payment methods registered in your own name. Use of third-party payment instruments may lead to AML restrictions and withdrawal refusal.

Regional compliance note (UK): We support safer gambling tools (including deposit limits, loss limits, time-outs, self-exclusion and reality checks) and may request affordability/source-of-funds evidence in line with UK regulatory expectations.

Betting & Gameplay Rules

OBSERVE: Players need clear rules on bet acceptance, settlement, cancellations, and conduct. EXPAND: UK fairness expectations require transparent market rules, treatment of errors, and integrity protections (fraud/collusion). REFLECT: The following rules apply to all betting and games at Bets 10 on be10t.com.

Placing and accepting bets

Bet acceptance: A Bet is only valid once accepted and confirmed by the Website (e.g., a confirmation message and appearance in your bet history). Submission alone does not guarantee acceptance.
Limits: Minimum and maximum stakes, winnings caps, and market limits may apply and can vary by event, market, game, player status, and risk controls. Applicable limits are displayed at the time you place the Bet or within game/market information.
Errors and obvious mistakes: If we reasonably believe a Bet was accepted due to an obvious error (e.g., incorrect odds, incorrect line, incorrect game configuration), we may void or correct the Bet in a fair and consistent manner, including returning the stake, to the extent permitted by applicable rules and UK regulatory standards.

Cancellation, modification and voiding

No unilateral cash-out guarantee: Cash-out (if offered) is discretionary and may be unavailable due to market suspension, technical issues, or integrity concerns.
Player cancellation: Once a Bet is accepted, you generally cannot cancel or modify it. Any exception (if offered) will be clearly shown before acceptance.
Market suspension: We may suspend markets at any time (e.g., during significant event changes, integrity alerts, or technical disruption).
Voids: We may void a Bet where an event is cancelled, materially changed, not completed as required, or where applicable market rules specify a void. Where a Bet is voided, the stake is returned to your Account (subject to bonus restrictions where applicable).

Game rules and fairness

Game rules: Each casino game may have specific rules, paytables and feature mechanics accessible within the game interface. You should review them before play.
Finality of results: Game outcomes recorded by our systems (and/or the game provider's certified logs) are generally treated as final, unless there is a proven system error or regulatory obligation to adjust.

Conduct, integrity and chat/community rules

Prohibited conduct: You must not engage in fraud, collusion, cheating, chip-dumping, multi-accounting, or exploitation of software bugs.
Live casino and chat etiquette: Insults, hate speech, harassment, threats, spam, sharing personal data, or abusive language are prohibited. We may mute, suspend or close accounts for breaches.
Financial crime and integrity checks: We may delay settlement, restrict play, or suspend the Account while conducting integrity/AML checks, including where bets appear to be placed in bad faith or to circumvent bonus or risk rules.

Bonus Terms

OBSERVE: Promotions create heightened consumer risk; terms must be clear and enforceable. EXPAND: UK expectations include transparent wagering requirements, time limits, restrictions, anti-abuse, and fair treatment of withdrawals. REFLECT: These are baseline bonus rules; stricter rules shown on a specific promotion page will also apply.

Activation and eligibility

Opt-in and verification: Some Bonuses require opt-in, a bonus code, deposit eligibility, and/or successful KYC checks. We may restrict bonus eligibility until age/identity checks are satisfied.
One offer per person/household: Unless stated otherwise, Bonuses are limited to one per person, per Account, per household, per IP/device where reasonably necessary to prevent abuse.
Jurisdiction limits: Promotions may be limited to UK-eligible players using be10t.com and may be excluded for certain player categories (e.g., self-excluded customers, closed accounts).

Wagering requirements and timeframes (2025)

Wagering: Where a Bonus has a wagering requirement, you must place qualifying bets totalling the stated multiple of the Bonus amount (and/or deposit amount as stated) before any winnings tied to Bonus Funds become withdrawable.
Time limits: Bonuses and/or wagering requirements must typically be completed within the timeframe stated on the promotion (for example, 7-30 days depending on the offer). If the time expires, remaining Bonus Funds and/or associated winnings may be forfeited.
Contribution: Some games or bet types may contribute differently (including 0%) toward wagering, as stated in the promotion or game rules.

Prohibited actions and restricted play

Bonus abuse: Prohibited conduct includes (without limitation) placing low-risk hedged bets, arbitrage, collusion, exploiting price differences, or systematically targeting offers to extract value without genuine play.
Game restrictions: Certain games, features or betting patterns may be excluded from wagering or may cause the Bonus to be voided, where specified on the promotion terms.
Verification before withdrawal: We may require completion of KYC/AML checks before allowing any withdrawal of bonus-related winnings.

Combining promotions

Non-stackable by default: Unless explicitly stated, Promotions cannot be combined. If you participate in multiple offers, we may apply them in the order we determine reasonably and transparently, or limit eligibility to one.
Conflict resolution: Where a specific promotion's rules conflict with these general Bonus Terms, the specific promotion rules prevail for that promotion.

Regional compliance note (UK): We may restrict or remove promotional eligibility where required to comply with UK safer gambling, affordability, or consumer protection expectations.

Payments & Withdrawals

OBSERVE: Payments must be transparent: methods, limits, fees and processing times. EXPAND: UK compliance requires identity checks, anti-money laundering controls, and clear treatment of refunds/chargebacks. REFLECT: The rules below govern deposits, withdrawals and related verifications for Bets 10 on be10t.com.

Accepted payment methods (UK)

Debit cards (Visa/Mastercard): Min deposit £10, max deposit £10,000; min withdrawal £10, max withdrawal £10,000; deposits instant; withdrawals typically 2-4 days (weekdays) / 3-5 days (weekends). Casino fee: No.
PayPal: Min deposit £10, max deposit £5,000; min withdrawal £10, max withdrawal £5,000; deposits instant; withdrawals typically 0-8 hours (weekdays) / 12-24 hours (weekends). Casino fee: No.
Skrill: Min deposit £10, max deposit £5,000; min withdrawal £10, max withdrawal £5,000; deposits instant; withdrawals typically 0-12 hours (weekdays) / 24-48 hours (weekends). Casino fee: No.
Trustly (bank transfer): Min deposit £20, max deposit £4,000; min withdrawal £20, max withdrawal £4,000; deposits instant; withdrawals typically 1-3 days (weekdays) / 2-4 days (weekends). Casino fee: No.
Paysafecard (prepaid): Min deposit £10, max deposit £1,000; withdrawals not available (N/A). Casino fee: No.
Crypto: Not currently listed in the Operator's provided 2025 payment method data for be10t.com. If crypto is introduced, it will be shown on the cashier page and governed by these Terms and any supplemental rules displayed at the time of use.

Processing times and internal review

Internal processing: Withdrawal requests are typically reviewed and processed by us within up to 24 hours (before payment provider times apply).
KYC timing recommendation: We recommend completing verification immediately after registration to avoid delays at withdrawal stage.
Enhanced checks: Additional source-of-wealth checks may be triggered for larger withdrawals (e.g., withdrawals over £5,000) and can significantly delay payouts while checks are completed.

Fees, currency, and ownership rules

Fees: We do not charge fees for the payment methods listed above; however, your bank or payment provider may charge fees, which are your responsibility.
Payment method ownership: Deposits and withdrawals must be made using payment methods in your name. We may require withdrawals to be returned to the original funding source where required by AML rules and payment scheme requirements.
Verification holds: We may place withdrawals on hold until KYC/AML checks are completed to a satisfactory standard.

Withdrawal limits (2025)

Daily cap: Total withdrawals may be capped at £10,000 per day.
Monthly limit: Total withdrawals may be limited to £7,000 per month as described in platform terms applicable to Bets 10 on be10t.com.
Risk/AML adjustments: We may apply stricter limits or staged payouts where required to manage fraud/AML risk or where mandated by payment providers.

Refunds, chargebacks, and return of funds

Deposits are not "refundable" on demand: Gambling involves staking funds; once you place Bets, funds are committed subject to settlement rules.
Chargebacks: If you initiate a chargeback or payment reversal, we may suspend your Account, cancel pending withdrawals, and require additional evidence. We may recover amounts owed and administrative costs where permitted by law.
Bonus and bet refunds: If a Bet is voided, the stake is returned in the same form it was staked (real funds/bonus funds) where technically possible and consistent with promotion rules.

Regional compliance note (UK): Payment processing and AML controls are operated to meet UK expectations on identity verification, prevention of third-party funding, and enhanced due diligence where risk indicators arise.

Limitation of Liability

OBSERVE: The Operator must set clear boundaries for technical and service risks while preserving non-excludable consumer rights. EXPAND: UK law restricts exclusions for fraud, death/personal injury due to negligence, and certain consumer protections. REFLECT: The limitations below apply to the maximum extent permitted by applicable law.

Operator obligations

Service provision: We will use reasonable care to provide the Website and to settle bets and games in accordance with published rules.
Result integrity: We aim to ensure results are recorded accurately; where an error is identified, we may correct, void, or re-grade bets/games in a fair manner consistent with applicable rules and regulatory expectations.

Exclusions and technical issues

No liability for connectivity issues: We are not responsible for losses arising from your device, internet connection, network congestion, or third-party service interruptions.
System failures: We are not liable for losses caused by malfunction of your device/software, or by Website outages, where we have acted with reasonable care; however, we may (at our discretion or where required) void affected bets/rounds and return stakes for proven system errors.
Third-party content/providers: Some games and payment services are delivered by third parties. We are not liable for their acts/omissions beyond what is required by law, but remain responsible for handling your complaint pathway as set out in these Terms.

Cap on compensation

Maximum compensation: To the extent permitted by law, our total liability to you for any single incident or series of related incidents is limited to an amount not exceeding the value of the affected bet or stake (or, where appropriate, the net deposits remaining in your Account directly attributable to the incident).
Non-excludable rights: Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or for death/personal injury caused by negligence, or otherwise limits liability that cannot be excluded under UK law.

Intellectual Property Rights

OBSERVE: The Website contains proprietary software, content and trademarks. EXPAND: Clear IP rules deter copying, cheating tools, and unlawful distribution. REFLECT: The following IP rules apply to Bets 10 on be10t.com.

Ownership: All Website content, including text, graphics, logos, UI, software, and game content is owned by or licensed to the Operator and is protected by intellectual property laws.
Limited licence: We grant you a personal, revocable, non-exclusive, non-transferable licence to access and use the Website for lawful personal use in accordance with these Terms.
Prohibited use: You must not copy, reproduce, modify, distribute, publicly display, reverse engineer, decompile, or attempt to derive source code from the Website or any software, except to the extent permitted by mandatory law.
Brand use: You must not use the Operator's trademarks or branding in a way that suggests endorsement or association without prior written consent.

Privacy & Data Protection

OBSERVE: The Operator processes personal data for account operation, KYC, payments and compliance. EXPAND: UK GDPR and the Data Protection Act 2018 require transparency, lawful basis, and data subject rights. REFLECT: This section summarises the approach and points you to the detailed policy.

Privacy Policy: Your personal data is processed in accordance with the Privacy Policy referenced for Bets 10 on be10t.com (see: https://bets10-uk-fictional.co.uk/privacy-policy as a placeholder link in the provided source data).
Compliance processing: We may process and share data with identity verification providers, payment providers, and relevant bodies where required for AML, KYC, fraud prevention, responsible gambling, and regulatory compliance.
Cookies: Cookie use is described in the cookie policy referenced in the source data (placeholder: https://bets10-uk-fictional.co.uk/cookie-policy).

Changes to Terms

OBSERVE: Terms may change due to regulatory updates, product changes, or risk controls. EXPAND: UK fairness principles require notice and the ability to stop using the service if you disagree. REFLECT: The procedure below governs updates effective from 2025 onward.

How we notify you

Notice methods: We may notify you of changes by posting an updated version on be10t.com, displaying a banner/notice on the Website, and/or emailing you to the email address registered to your Account.
Effective date: Unless stated otherwise, changes take effect from the "effective date" shown on the updated Terms.

Your options

Discontinue use: If you do not agree to a change, you must stop using the Website and may request withdrawal of available funds (subject to verification and these Terms).
Continued use: Continued use of Bets 10 on be10t.com after the effective date constitutes acceptance of the updated Terms.

Termination & Suspension

OBSERVE: Accounts may need to be restricted to protect players, comply with law, or prevent abuse. EXPAND: UK compliance requires fair handling of balances, clear reasons, and safer gambling integrations (including self-exclusion). REFLECT: This section explains when and how we can suspend/close an Account and what happens to funds.

Grounds for suspension or closure

Regulatory and legal compliance: We may suspend or close your Account if required by law, UKGC expectations, court orders, or to meet AML/CTF obligations.
Verification failures: We may suspend withdrawals or gameplay if you do not provide requested KYC documentation, if documents cannot be verified, or if information appears false.
Fraud/abuse: We may suspend/close for suspected fraud, collusion, cheating, bonus abuse, chargebacks, or security threats.
Responsible gambling: We may restrict the Account if indicators of harm are detected, or where self-exclusion/time-out tools are activated (including via GAMSTOP).

Procedure and handling of funds

Notice: Where practicable, we will notify you of suspension/closure and the reason, unless prohibited (e.g., tipping-off restrictions under AML laws).
Balance return: Subject to verification and legal obligations, we will return remaining available funds to you via an approved method in your name.
Forfeiture restrictions: Bonus Funds and associated winnings may be forfeited where promotion rules are breached or where accounts are found to be operated in breach of these Terms.
Ongoing investigations: We may withhold funds while investigating suspected fraud, AML concerns, or chargebacks, and may report relevant activity to competent authorities where required.

Regional compliance note (UK): Self-exclusion options include fixed periods of 6 months, 1 year, or 5 years; self-exclusion is irreversible for its duration and is integrated with GAMSTOP to block access to UKGC-licensed sites.

Governing Law & Jurisdiction

OBSERVE: Players need to know which laws apply and how disputes are handled. EXPAND: UK-facing gambling services typically provide an internal complaints process and access to an approved ADR entity; court rights cannot be unfairly restricted for consumers. REFLECT: The framework below applies to Bets 10 on be10t.com from 2025.

Applicable law

Governing law: These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless mandatory consumer law in your home jurisdiction within the UK requires otherwise.

Complaints and dispute resolution pathway

Step 1 - Contact Customer Support: Raise your complaint as soon as possible, providing relevant details (Account ID, bet reference, dates, and supporting evidence).
Step 2 - Internal review: We will investigate and respond within a reasonable time, and we may request additional information to resolve the matter.
Step 3 - ADR (IBAS): If you are not satisfied with our final response, you may escalate the dispute to our appointed ADR provider:
- IBAS (Independent Betting Adjudication Service): https://ibas-uk.com/
- Binding effect (operator cap): IBAS decisions are binding on the Operator up to £10,000, as described in the Operator's ADR appointment notes.
Regulator information: You may also consult UKGC guidance on complaints: https://gamblingcommission.gov.uk/public-and-players/complaints.

Courts and jurisdiction

Courts: Subject to mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes not resolved via the complaints/ADR process.
No mandatory arbitration: These Terms do not require you to submit disputes to private arbitration as the sole remedy; ADR is offered as an accessible route, without removing your statutory rights.

Licensing note (UK): The Website references UKGC licensing including a public register entry (placeholder) https://registers.gamblingcommission.gov.uk/54321. Where a platform provider is involved (e.g., license 39483 held by AG Communications Limited), your customer-facing relationship remains with Bets 10 on be10t.com as described in these Terms.

Contact Information

OBSERVE: Users must have clear routes to contact the Operator and escalate issues. EXPAND: UK expectations include accessible support and a channel for formal complaints. REFLECT: Contact points for Bets 10 on be10t.com are listed below, using the 2025 data provided.

Customer Support

Website: https://be10t.com
Support hours (2025): 08:00-00:00 CET (approximately 07:00-23:00 GMT), not 24/7.
Email: Not specified in the provided source data.
Telephone: No phone numbers were provided in the source data.
Contact form: Not specified in the provided source data.

Legal entity and postal address

Operator: Realm Entertainment Group Ltd. (UK Companies House no. 1337420)
Registered office / legal address: 100 Bishopsgate, London, EC2N 4AG, UK
Mailing address: Not specified in the provided source data.

Regulatory and external resources (UK)

Safer gambling information (placeholder in source data): https://bets10-uk-fictional.co.uk/safer-gambling
GAMSTOP: https://gamstop.co.uk/
BeGambleAware: https://begambleaware.org/
AML/KYC policy (placeholder in source data): https://bets10-uk-fictional.co.uk/security/aml-kyc
Terms & Bonus terms (placeholders in source data):
- Terms: https://bets10-uk-fictional.co.uk/terms-and-conditions
- Bonus terms: https://bets10-uk-fictional.co.uk/bonus-terms