Contact Us

If you need assistance regarding your account, payments, safer gambling tools or wish to raise a complaint in relation to the Bets 10 service available via be10t.com, please contact our Customer Support team using the secure contact form below. Provide your full name, the email address registered to your be10t.com account, your username (if applicable), and a clear description of your request, including relevant dates, transaction references and any supporting screenshots. This information enables us to locate your account quickly, investigate your query efficiently and respond in a way that is consistent with the requirements of the UK Gambling Commission. The service is provided in Great Britain by Realm Entertainment Group Ltd., registered at 100 Bishopsgate, London, EC2N 4AG, UK, under licences issued by the UK Gambling Commission (including licence numbers 54321 and 39483, as applicable). The contact arrangements described on this page are intended to remain accurate throughout 2025.

We aim to acknowledge all inquiries within one business day and to provide a substantive response as soon as reasonably practicable, normally within 24 hours during our standard Customer Support hours of 07:00-23:00 GMT. For faster assistance with routine matters, you may use the live chat or in-account messaging features made available on be10t.com where these are offered; please note that telephone support may not always be available and our staff will never ask you for your full password, full payment card PIN or one-time authentication codes. If you contact us to make a complaint, it will be handled under our internal complaints procedure and in line with UKGC rules; if, after our final response or after eight weeks, you remain dissatisfied, you may escalate the dispute free of charge to our appointed Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS). You may also seek independent help from BeGambleAware and use GAMSTOP if you wish to self-exclude from all UK-licensed gambling websites. By submitting this form, you confirm that the details provided are accurate and consent to our processing your personal data in accordance with our Privacy Policy and applicable UK data protection law.