Responsible Gaming

Responsible gaming means keeping gambling as entertainment, not as a way to earn money or solve financial difficulties. On Bets 10 (be10t.com), the aim is to help you make informed choices, understand risk, and use practical tools to stay in control.

OBSERVE: Gambling can become harmful if it stops being a planned leisure activity. EXPAND: UK safer-gambling standards expect clear information, early intervention, and easy access to control tools. REFLECT: Bets 10 commits to offering safer gambling features, clear support routes, and confidential help if you need it.

Risk Awareness

OBSERVE: Problem gambling often develops gradually and may not feel "serious" at first. EXPAND: Common indicators include spending more time or money than intended, chasing losses, hiding play, and emotional dependence on gambling outcomes. REFLECT: Recognising early signs and checking your habits regularly is one of the most effective ways to prevent harm.

Common warning signs

Loss of control: You frequently gamble longer than planned, increase stakes without planning, or break limits you set for yourself.
Preoccupation: You find yourself thinking about betting on be10t.com outside play (at work, during family time, or when trying to sleep).
Chasing losses: After losing, you feel pressure to "win it back," leading to bigger or more frequent bets.
Financial stress: Gambling affects your ability to pay bills, save, or meet everyday costs; you borrow money or use credit to gamble.
Emotional reliance: You gamble to escape stress, anxiety, loneliness, or low mood, and feel irritable when you cannot gamble.
Secrecy and conflict: You hide gambling from others, argue about it, or feel guilt or shame after playing.

Quick self-assessment (private check)

OBSERVE: A short self-check can highlight risk patterns. EXPAND: The statements below reflect behaviours commonly linked to gambling harm. REFLECT: If you answer "Yes" to one or more, consider using limits, taking a break, or contacting specialist support.

Time control: "I often gamble longer than I planned."
Money control: "I have spent more than I could afford on gambling in the last 30 days."
Chasing: "When I lose, I feel I must gamble again to recover losses."
Impact: "Gambling has negatively affected my sleep, mood, work, or relationships."
Secrecy: "I have hidden gambling activity or lied about it."
Dependency: "I feel restless or irritable when I try to cut down or stop."

If you are in immediate distress or feel at risk of self-harm, call 999 (UK emergency services) or 111 for urgent medical advice.

Limits & Tools

OBSERVE: Bets 10 provides account tools designed to help UK players control spending and time. EXPAND: UK safer-gambling practice expects tools to be easy to find, quick to apply, and accompanied by clear effect rules (for example: decreases apply immediately; increases require a cooling-off period). REFLECT: Use the steps below to set limits on be10t.com and combine them with external blocking tools if needed.

Deposit limits (daily / weekly / monthly)

Go to your account settings: Log in at be10t.com > open My Account (or profile icon) > select Responsible Gaming (sometimes labelled Safer Gambling).
Choose "Deposit Limits": Select the period you want to control: Daily, Weekly, or Monthly.
Enter the amount in GBP (£): Type the maximum total you want to be able to deposit in that period (example: £20 daily, £100 weekly, £300 monthly).
Confirm and save: Review the number and confirm.

Effect rules (UK standard): Lowering a deposit limit takes effect immediately. Increasing a deposit limit is subject to a 24-hour cooling-off period before it becomes active.
Practical tip: Set a limit that matches your entertainment budget after essential costs (rent/mortgage, bills, food) and keep a buffer for unexpected expenses.

Session time limits / reality checks

OBSERVE: Time can be harder to track than money during play. EXPAND: Reality checks help by displaying reminders at set intervals (commonly 20, 30, or 60 minutes). REFLECT: Enable reminders so you can reassess your time and spend while playing.

Open safer gambling tools: Log in to be10t.com > My Account > Responsible Gaming.
Select "Reality Check" / "Session Timer": Choose a reminder interval (available intervals include 20, 30, or 60 minutes).
Save settings: Confirm to activate reminders; when the alert appears, take a moment to decide whether to continue or stop.

Time-Out (short break: 24-72 hours)

OBSERVE: A Time-Out is a short, self-initiated pause from gambling. EXPAND: It is intended for quick disruption of risk patterns; on be10t.com time-out can extend beyond 72 hours, but 24-72 hours is a common "reset" window. REFLECT: Use Time-Out if you feel your play is becoming impulsive or emotional.

Navigate: My Account > Responsible Gaming > Time-Out.
Choose duration: Select 24 hours, 48 hours, or 72 hours (longer options may be available up to 6 weeks).
Confirm: Confirm your selection. During Time-Out you will not be able to gamble until the period ends.

Regional compliance note (UK): If you need a longer, more protective measure, choose Self-Exclusion (minimum 6 months) and/or register with GAMSTOP for multi-operator blocking across UKGC-licensed sites.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, longer restriction than a Time-Out and is designed to protect players at risk of harm. EXPAND: UK practice typically uses a minimum term of 6 months and can extend to multiple years or lifetime; self-exclusion is intended to be irreversible during the selected period. Bets 10 also references integration with GAMSTOP for UK-wide coverage. REFLECT: Use the steps below to self-exclude from be10t.com and consider registering with GAMSTOP for broader protection.

How to self-exclude on Bets 10 (be10t.com)

Log in: Sign in to your account on be10t.com.
Find the tool: Go to My Account > Responsible Gaming (or Safer Gambling) > Self-Exclusion.
Select a period: Choose the duration that fits your needs. Typical options include:
- Minimum: 6 months
- Longer terms: 1 year, 5 years
- Maximum: lifetime (where offered)
Read the consequences: Review what access will be blocked and what happens to remaining balance.
Confirm decision: Confirm self-exclusion (you may be asked to re-enter your password or complete an additional confirmation step).
Get support: If you cannot access the account, contact customer support during operating hours (07:00-23:00 GMT, equivalent to 08:00-00:00 CET) and ask for the safer gambling team.

Consequences of self-exclusion

Access restrictions: You will not be able to log in, place bets, or receive marketing while self-exclusion is active.
Cooling-off is not a substitute: A Time-Out ends automatically; self-exclusion does not end early and is intended as a firm barrier.
Winnings/withdrawals and remaining balance: OBSERVE: UK operators must treat customer funds fairly and follow KYC/AML rules. EXPAND: Withdrawals may still require identity verification (for example at first withdrawal or after cumulative deposits exceed £1,500; additional source-of-wealth checks may apply for larger withdrawals such as over £5,000), which can affect timing. REFLECT: If a withdrawable balance exists, you can request withdrawal subject to verification and legal checks; if a refund is not possible (e.g., failed verification or legal restriction), funds will be handled in line with applicable law and the site's terms.
GAMSTOP (UK-wide): Registering with GAMSTOP helps block access to all participating UKGC-licensed gambling websites and apps for the chosen exclusion period.

Important: Self-exclusion helps reduce access but cannot guarantee prevention if you use unlicensed operators. For UK players, choosing UKGC-licensed services and using GAMSTOP and blocking software offers stronger protection.

Support Resources

OBSERVE: Support is most effective when it is fast to reach, confidential, and available in multiple formats (phone, chat, online tools, peer support). EXPAND: UK safer-gambling standards encourage operators to signpost independent help, self-exclusion schemes (e.g., GAMSTOP), and practical blocking tools. REFLECT: Use the UK and international resources below, and consider speaking to a GP or qualified therapist if gambling is affecting health, finances, or relationships.

Local support (United Kingdom)

National Gambling Helpline (GamCare): 0808 8020 133 (freephone UK). Hours: 24/7. Languages: English (interpretation support may be available via partner services). Services: confidential advice, structured treatment referral, chat support.
NHS urgent mental health help: If you feel at risk of harming yourself or others, call 999 (emergency) or 111 (urgent medical advice). You can also contact your local NHS mental health crisis line (varies by area).
BeGambleAware: Information and signposting to support services: begambleaware.org.

International support organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-exclusion schemes by country (examples)

United Kingdom - GAMSTOP: National multi-operator self-exclusion for online gambling. Website: https://gamstop.co.uk/.
Spain - RGIAJ: "Registro General de Interdicciones de Acceso al Juego" (national register used to block access for registered individuals). Access is handled through Spanish authorities and licensed operators.

Regional compliance note (UK): Bets 10 (be10t.com) encourages UK players who need strong barriers to self-exclude both on-site and via GAMSTOP.

Blocking apps and device-level tools

Gamban: Paid blocking software for gambling sites/apps across devices (where supported). Useful if you want to remove access triggers.
BetBlocker: Free blocking tool focused on gambling website and app blocking across multiple platforms.
Banking controls: Many UK banks offer gambling transaction blocks; check your bank app settings.

Support for friends and family

Confidentiality: Specialist organizations can advise family members even if the gambler is not ready to seek help.
Practical help: You can learn boundary-setting, financial safeguarding steps, and how to support treatment engagement.
Peer support: Gam-Anon (family groups linked to Gamblers Anonymous) and GamCare resources may help families reduce stress and isolation.

Help for Family

OBSERVE: Gambling-related harm affects households through debt, stress, conflict, and loss of trust. EXPAND: Family conversations are often most effective when they focus on safety and support rather than blame, and when practical protections are put in place. REFLECT: Use the approach below to open a safer conversation and connect your loved one to specialist help.

How to start the conversation

Choose the right moment: Talk when the person is calm and not actively gambling or immediately after a loss.
Use specific observations: Explain what you have noticed (time, money stress, mood changes) and how it affects you, rather than labelling them.
Offer support, not ultimatums: Ask what help would feel acceptable (speaking to GamCare, using GAMSTOP, setting deposit limits on be10t.com).
Encourage one immediate step: Examples: a 72-hour Time-Out, installing a blocker, or calling the National Gambling Helpline together.

Family support options (links)

GamCare (UK): Guidance for affected others and access to structured support: https://www.gamcare.org.uk/
BeGambleAware: Information for families and signposting: https://www.begambleaware.org/
Gamblers Anonymous / Gam-Anon: Peer support networks: https://www.gamblersanonymous.org/
Gambling Therapy: Online support and moderated communities: https://www.gamblingtherapy.org/

Recommended next steps

Safety first: If there is a risk of self-harm, call 999 or contact NHS urgent services.
Professional support: Encourage contact with GamCare and consider a GP appointment for mental health assessment and referral.
Financial safeguards: Consider banking gambling blocks, tighter household budgeting, and independent debt advice if needed.
Use barriers: Combine on-site controls at be10t.com with GAMSTOP and device-level blocking (Gamban/BetBlocker).

Operator's Commitment

OBSERVE: Bets 10 (be10t.com) must take active steps to reduce gambling harm, not only provide tools on request. EXPAND: UK safer-gambling expectations include monitoring for risk indicators, delivering timely interventions, and ensuring staff can escalate cases appropriately while respecting privacy and data protection. REFLECT: The operator uses a combination of automated indicators and human review to identify risk patterns and offer support.

Internal risk checks and interventions

Behavioural monitoring: Patterns may include rapid deposit increases, repeated failed deposits, extended sessions, chasing indicators, and frequent withdrawals/deposit cycling.
Safer gambling messaging: The site may display reminders (reality checks) and targeted safer-gambling prompts when risk thresholds are detected.
Affordability and vulnerability signals: Where appropriate, Bets 10 may request additional information or apply restrictions to help prevent harm and meet UK expectations of customer protection.

When support may contact you

OBSERVE: Proactive contact is a protective measure. EXPAND: Contact may be justified where play indicates elevated risk or where requested by the customer. REFLECT: The safer gambling team may reach out (using your registered contact details) when one or more of the following occurs:

Risk pattern detection: Multiple risk indicators in a short period (for example, intense late-night sessions plus rapid deposit escalation).
Player disclosures: You tell support you are struggling, in debt, or unable to control gambling.
Requests for tools: You ask for self-exclusion, longer time-outs, or help setting limits and need guidance to apply them correctly.

Data protection note: Any contact is intended to provide safer-gambling support and may include signposting to independent help. Processing of personal data is governed by the site's privacy policy (placeholder link provided in site legal links) and applicable UK data protection rules.

Updates

OBSERVE: Safer-gambling information must remain accurate, especially where tools, external schemes (like GAMSTOP), or support contacts change. EXPAND: UK consumer transparency expectations require clear notice of material changes and a versioning approach (date-stamped updates). REFLECT: Bets 10 will notify you of significant changes to this Responsible Gaming page via one or more of the following channels:

E-mail: Sent to your registered e-mail address where changes materially affect your rights, tools, or available support routes.
Website banner / in-account notice: Displayed on be10t.com for important updates that should be visible before you continue to use the services.
In-page revision date: The "Last updated" date below indicates the current version in force.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Players need a direct route to request safer-gambling tools, ask questions, and report concerns. EXPAND: UK standards expect support to be accessible and to route risk-related requests to trained staff, especially for self-exclusion and vulnerability. REFLECT: Use the contacts below to reach the responsible gaming function for Bets 10 (be10t.com).